Shipping Information

At Norluvex, we are proud to offer FREE shipping on all orders.

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it is placed.

An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your shipping address.

During peak seasons and holidays, processing times may be extended by up to 7 business days.

Estimated Shipping Times

• 🇺🇸 USA: 7–12 business days

• 🌎 Other Countries: 10–15 business days

Please note that these are estimated delivery times and are not guaranteed delivery dates.

During peak seasons and holidays, shipping carriers may experience delays in transit or tracking updates that are outside of our control.

For international orders, unexpected customs inspections or clearance delays may also occur. These circumstances may increase the overall delivery time beyond the estimated timeframe above.

Order Changes and Accurate Shipping Details

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Incomplete or inaccurate shipping information may result in delayed processing or order cancellation.

If our system detects an issue with your shipping address, our customer support team may contact you by email to verify your shipping details within 3 business days of placing your order. If we do not receive a response within this timeframe, Norluvex reserves the right to cancel the order.

If you notice an error in your shipping information, please contact us at support@norluvex.com within 24 hours of placing your order.

We will do our best to accommodate any requested changes, but we cannot guarantee that changes can be made after this 24-hour period, particularly once an order has entered processing or been dispatched.

Delayed Delivery

At Norluvex, we understand how important it is to receive your order on time, and we make every effort to process and ship orders as quickly as possible.

However, delivery delays may occasionally occur due to circumstances beyond our control. These may include:

• Severe weather conditions

• Transportation disruptions

• Courier delays

• Customs inspections or clearance delays

• Address verification issues

• Product availability issues

• Payment processing delays

• Other unforeseen circumstances affecting the delivery network

If we become aware of an issue that may significantly delay your order, we will do our best to notify you and provide any available updates.

Please note that Norluvex is not responsible for delivery delays caused by circumstances outside our control, and we cannot guarantee an exact delivery date.

Nevertheless, we will always do our best to keep you informed and assist you in resolving any shipping issues.

Lost or Stolen Packages

We understand that lost or stolen packages can be frustrating. Once an order has been handed over to our shipping carrier, the package is under the carrier's responsibility during transit.

If you believe your package has been lost or stolen, please contact us at support@norluvex.com. We will do our best to assist you and follow up with the shipping carrier when possible.

We also recommend contacting the carrier directly to report the missing package and, where applicable, file a claim. The carrier may request additional information from you to complete its investigation.

Norluvex may also contact the carrier on your behalf to follow up on the claim and provide you with available updates.

Please note that Norluvex is not responsible for packages that are lost or stolen after being delivered to the shipping address provided at checkout, and such situations may fall outside our refund policy.

Depending on the circumstances and the outcome of the carrier's investigation, Norluvex may offer a replacement or another appropriate resolution at our discretion.

In some cases, the carrier may be able to locate and deliver the package. If the package cannot be located, we recommend contacting the appropriate local authorities and filing a police report if necessary.

Shipping Policy Changes

Norluvex reserves the right to modify or update this Shipping Policy at any time without prior notice.

Customers are responsible for reviewing the most recent version of this Shipping Policy before making a purchase and using Norluvex products.

By purchasing and continuing to use Norluvex products, customers acknowledge and accept this Shipping Policy, including any modifications that may be made to it.

We encourage customers to review this policy periodically to stay informed about any changes that may affect their orders.

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

Email: support@norluvex.com